ElectroluxNA Front Load Washer with LuxCare® Wash

The model number and serial number are located on a sticker that you’ll see in the interior space of the unit when the door is open, depending on the model.

Don’t forget to register your Electrolux product. Once you have registered, you will receive the Electrolux e-newsletter filled with product tips, and useful information. It will also give you easy access to your warranty information and product care tips.

Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.

If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit, which allows you to stack your units for convenient installation in closets and other compact spaces.

Electrolux recommends using a high-efficiency (HE) detergent for front load washers. HE detergents are designed for front load washers like ours, which use lower water levels. They are also formulated to reduce soap suds and ensure proper cleaning.

Non-HE detergents may cause excessive generation of soap suds and result in detergent residue on your clothing at the end of the cycle.

Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line or limit.

For 300 and 400 series models:  If detergent packs are used, please place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. This will help mix the detergent into the water. Do not place the detergent pack in the detergent dispenser as the gel coating may cause the detergent dispenser to become clogged.

For 500 and 600 series models with the Adaptive Dispenser:  You may add the recommended quantity of (one or two) high efficiency detergent packs to the detergent pack compartment in the dispenser.  Remember to select PODS on the display options when using detergent packs. Do not place more than 2 detergent packs into the dispenser.  When using the fast wash cycle, only 1 detergent packs should be used. 

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For 500 and 600 series models without the Adaptive Dispenser – You can place the detergent pack directly into the washer drum BEFORE placing laundry into the unit.  Do not place the detergent pack in the detergent dispenser.

Products that are Energy Star qualified use less energy than standard products. To earn the Energy Star rating, products must meet strict energy criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy.  These products can help save money on your electricity bill and protect the environment by reducing harmful emissions from power plants, as well as providing all the features and quality you expect.

When shopping for an appliance, it’s easy to recognize the Energy Star label that identifies qualified products. This label signifies that the product passed stringent standards set by the U.S. Department of Energy.  Additionally, manufacturers are required to display their product’s test results on the Energy Star label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

For more information, visit https://www.energystar.gov/products  

Our Electrolux Front Load Washers come with a variety of wash options. You can reference your Use & Care Guide for more information.

For 400, 500 and 600 series models:

To select or delete an option, press Options; scroll through the options until the indicator light for the desired option flashes, then press Set. The indicator will be illuminated when the option has been selected and the light will go off when the option has been deleted.  

If your washer is vibrating, it may be due to installation issues related to one of the reasons below:

• The washer needs to be resting firmly on the floor. The washer must be level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by turning the legs slightly in or out until the washer sets solidly on the floor, then tighten the lock nuts. For maximum stability, leveling legs should not extend more than one-half inch below the washer bottom.
• The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.
• Shipping materials may not have been removed during the installation. You may refer to your Installation instructions to remove the five shipping bolts, five yellow spacers, and four plastic “P” clamps from the back of the washer. Make sure the Styrofoam shipping blocks have been removed from the bottom of the washer.
• The load may be off balance. Pause the cycle, wait for the safety lock to release on the door, and redistribute the clothes evenly in the washer. If the load remains out of balance, simply add one or two similar items to the load and restart the washer.

If you are unable to resolve an issue or need more information, please contact us.

If your washer does not start, check the following:

• Some models have a Power button that must be pressed before you select the wash cycle and options.
• Once you have selected the wash cycle and options, don’t forget to press Start.
• Some models have touch screens (similar to smartphones), which means you must use your fingertip to make selections on the control panel.
• Make sure you have not unintentionally activated the Delay Start option.
• The wash cycle is in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle. With front load washers, normal pauses also occur as part of the reverse tumbling action. If the light next to the Start/Pause button is flashing, this may be an indication that the unit is paused. Press the Start/Pause button again to resume the cycle.
• The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.
• The door may not be closed. For your safety, the washer will not operate when the door is not closed properly.
• The water valves must be turned on and water available to the unit.
• Ensure the water pressure in your house is high enough for the unit to operate properly.
• A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.

If you are unable to resolve an issue or need more information, please contact us.

If water is flowing slowly into your washer, or not flowing at all, you might find a solution by checking the following:

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• Hot and cold water faucets. Be sure that your water supply faucets are completely open.
• Water fill hoses. Check your water hoses to see if they are kinked. If so, simply straighten the hoses. You may need to replace the hoses if they do not remain straight.
• Water pressure. Your washer needs sufficient water pressure to fill up properly. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.
• Water supply. Turn on another faucet in your home to check the water supply in your area. You may need to wait until your water supply and pressure increase before running your washer.
• The filter on the water valve. If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the water valve connections on the back of the washer. Clean the filter screens, then reconnect the hoses and turn on the water. Check for any leaks at the connections and tighten if necessary.

If you are unable to resolve an issue or need more information, please contact us

Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer.  If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup. For more information, please refer to your Use & Care Guide in the Care and Cleaning section.

If you are unable to resolve an issue or need more information, please contact us. 

If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load. 

If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin.  Additional items will need to be added to the unit to better balance the weight of the load.

If you are unable to resolve an issue or need more information, please contact us. 

If water is leaking from your washer, check the list below:

• Is the drain clogged? If so, it will need to be cleaned, you may need to contact a plumber.
• Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.
• Are the fill hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.
• Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent, or using too much detergent in soft water, can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.

If you are unable to resolve an issue or need more information, please contact us.

A number of things can increase the amount of suds produced when you wash a load of laundry, including:

• Detergent amount. For the best results, follow directions on the detergent bottle for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature. The following scenarios may require the use of less detergent: small loads, less-soiled loads, hot water and soft water. Likewise, the following scenarios may result in the need for slightly more detergent: large loads, heavier-soiled loads, hard water or cold water.
• Soft water. You need less detergent when the water supply is naturally soft or mechanically softened.
• Detergent type. Your detergent should be compatible with your washer type. High-efficiency (HE) detergents are recommended for front load washers. They are formulated to reduce suds and ensure proper cleaning.
• Pretreated items. Because pretreated products remain on items that go in the wash, they can add to the amount of suds that your detergent normally produces. When using these products, simply use less than the recommended amount of detergent.
• Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you are also using products such as oxygen bleach.

You can remove excess suds by stopping the washer and performing one of the following procedures:

• Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.
• Select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.

Most alarms are designed to alert of you of changes in your washer or an action on your part is required. For more information, please refer to your Owner’s Manual as they may vary by model.

If your washer displays the following alarms, here is some additional information to guide you:

• SUdS – The display will show “SU” followed by “dS” and then remaining cycle time (0 min) for 60 seconds and then repeat.  If this occurs, it indicates that oversudsing has been detected by the washer and additional rinses will be will be required until the suds have cleared.  Each extra rinse the washer performs to clear the suds will add approximately 5 minutes to the cycle duration. You can press CANCEL to turn off the alert message.
• HOSE – The display will show “HO” followed by “SE” and then the remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, a condition has been detected where the inlet hoses have been installed incorrectly (hot supply to cold inlet and cold supply to hot inlet).  You will need to acknowledge the reversed hose condition by pressing the CANCEL button. Shut off each water supply valve and attach each supply hose to the correct inlet connection on the washer.
• CLEAN – A friendly reminder to run a Clean Washer Cycle.  Running the Clean Washer Cycle provides preventative care to your washer – it allows you to clean and freshen the washer.
• Dn – The display will show “dn” if the unit has been put in demo mode.  To reset the unit back to the factory settings, follow these steps:
  • Press POWER to turn off unit. Press POWER again to turn unit on. Look for console to light up.
  • Wait at least 10 seconds, then simultaneously press and hold SOIL and OPTIONS buttons for 3 seconds.
  • Lights will turn OFF and ON, indicating the unit has been reset to the factory default settings.

If you experience any other alarm or error code, try the tips below and if the alarm or error code reappear you may need to schedule service with an authorized repair technician.

E11 – Indicates Long Fill Time.  It is recommended to check the water connections per the Installation instructions. Note: If your unit experiences this error code, the door may lock up to 6 minutes.  If you unplug the unit and plug it back in, the 6 minute lock will restart.

E21 – Indicates Long Pump Out Time. It is recommended to check the drain line and ensure it is not kinked and installed properly.  Check your Installation instructions for more information.

E35 – Indicates the Pressure Sensor has detected water overfill.  It is recommended to first press CANCEL which will cause the error code to disappear from the display, then resume the cycle by pressing START. A hard reset can be performed by disconnecting the power cord, reconnecting and waiting a few seconds until the cycle ends or beeps.  You will then be able to restart the cycle. 

E41 – Indicates the Door is Open. Check to determine if the door is completely closed and not prevented from closing due to clothing, etc. Ensure you hear the door lock (clicking sound).

If you are unable to resolve an issue or need more information, please contact us.